IT Managed Services FAQs
Quick answers to the most common questions about partnering with AZ Managed IT.
›Are you a Managed IT Services provider in the USA?
Yes. AZ Managed IT delivers managed services across the U.S., with a core focus on Arizona, New Mexico, and California. We provide end-to-end support—security, cloud, backup, monitoring, and helpdesk—tailored to small and mid-market organizations.
›Do you provide same-day support?
In most cases, yes. For the Phoenix metro and surrounding areas we can usually provide same-day remote support and, when needed, expedited on-site service. For other regions, we prioritize remote triage first and dispatch on-site as required.
›How do I know if my business is ready for Managed IT Services?
Signs include recurring downtime, slow response from ad-hoc IT, security gaps, audits/compliance pressure, or growth outpacing your tools. An MSP brings proactive monitoring, security baselines, documented processes, and predictable costs so your team can focus on the business.
›Do you support small businesses and enterprises?
Absolutely. We offer packages for small offices and startups, and co-managed or fully managed options for larger multi-site organizations. Scope scales from helpdesk + patching to full stack (cloud, networking, security, and governance).
›Can you support remote or hybrid workforces?
Yes. We secure identity and access (MFA/Conditional Access), harden endpoints, optimize VPN/Zero-Trust access, and manage collaboration platforms (Microsoft 365, Google Workspace) so remote teams stay productive and protected.
›Will we lose control of our IT by outsourcing to an MSP?
No. We operate as an extension of your team. You retain admin visibility and approval over changes. We provide shared documentation, dashboards, and regular reviews so you always know what’s running and why.
›Do you offer 24×7×365 coverage?
We provide 24×7 monitoring and alerting, patch management, and incident response for managed systems. For critical workloads we can include after-hours on-call coverage and defined SLAs in your service plan.
›Where is your helpdesk based?
Our primary helpdesk is U.S.-based. You’ll get clear, prompt communication from technicians who understand compliance, security, and small-business realities.