Incident Response & Recovery (24/7)

Incident Response & Recovery (24/7)

If something bad is happening, we help you stabilize fast, keep people working safely, and get systems back online. We handle the basics and bring in a trusted specialist when a case needs deeper help.

What We Help With

• Files encrypted or “ransom” notes appearing
• Email account takeover or strange rules/forwarding
• Malware alerts that keep returning
• Servers or Microsoft 365 acting suspicious
• VPN/firewall issues or unusual remote access
• Excessive user access or suspected data exfiltration

When a case needs deeper investigation or legal reporting, we coordinate a specialist while we keep your business stable and moving forward.

First 24 Hours

The first hour

• Get key people on a quick call
• Pause affected computers or accounts (not the whole company)
• Preserve the evidence we’ll need later
• Check backups and assess scope

Goal: stop the bleeding without causing extra downtime.

Day-1 outcomes

• Plain-English summary of what happened and when
• Status: what’s safe and what’s still risky
• Who needs to be told and what to say
• Plan to bring systems back with estimated timelines

Our Approach: Stop → Check → Recover → Prevent

• Stop: Block what’s causing harm and isolate only what’s necessary so your team can keep working.
• Check: Look for obvious indicators, preserve evidence, confirm what’s actually affected.
• Recover: Restore clean copies from backups, rebuild what’s needed, validate with users.
• Prevent: Enable MFA, tighten email security, apply updates, and verify backups.

Microsoft 365 Help & Clear Communication

Microsoft 365 help

• Sign everyone out and require sign-in again
• Remove malicious rules and unknown app consents
• Tighten sign-in policies (location, device, MFA)
• Restore mail and files in Exchange/OneDrive/SharePoint/Teams

Related: M365 Backups  •  Secure Email

Clear communication

• Short updates in plain English for leaders and staff
• Coordinate with your insurance and legal teams when needed
• Maintain simple records of events and actions
• Inform users what changed and how to stay safe

“Should We Pay the Ransom?”

We don’t handle ransom payments. We help you make a smart decision by evaluating:

• Can clean backups be restored quickly?
• Was any sensitive data exposed?
• What do your insurer and counsel recommend?
• How long until you’re safely back online?

Ways We Can Help

Common Questions

Get Help Now

Call us and we’ll help you steady the situation and start recovery.