Co-Managed IT for Internal Teams

Overflow and after-hours handled under SLA. Clear escalation paths with named senior engineers.

• P1/P2 first response in minutes (bridge + stakeholder updates)
• Shared ticket queues and mirrored SLAs in your PSA—or ours
• Runbooks for repeat issues, with change windows and rollback

MFA & Conditional Access, EDR/XDR, email security, verified backups, and monthly posture reporting.

• EDR coverage >95%, patch SLOs, risky user/device watchlist
• SPF/DKIM/DMARC alignment with reporting
• Immutable backups + quarterly test restores

Migrations, Intune rollouts, network refresh, DR tests—planned, documented, and delivered.

• Milestones, owners, acceptance criteria, and rollback plans
• Change Advisory Board (CAB) participation
• Post-project runbooks and handoff to ops

Healthy AD DS, clean DNS/DHCP, and predictable GPOs—plus hybrid identity done right.

• DC build/retire, replication/SYSVOL/DFS-R health, secure LDAPS
• FSMO planning, time sync hierarchy, delegated admin with audit
• DNS scavenging/aging, split-brain, DHCP scopes & reservations
• Entra Connect/Cloud Sync, hybrid join, UPN alignment

Least-privilege, MFA everywhere, Conditional Access, and access reviews.

• PIM/JIT elevation, break-glass accounts with tested access
• SCIM/SSO with key SaaS apps; group-based licensing
• Guest/contractor guardrails and periodic access reviews

Hardened baselines, patch rings, and zero-touch provisioning.

• Windows/macOS/iOS baselines; BitLocker/FileVault; local admin removal
• Autopilot/ABM enrollment; app allow/block lists; browser hardening
• RMM + EDR coverage, health alerts, warranty tracking

Email hygiene, collaboration guardrails, and lifecycle management.

• Exchange transport rules, anti-phish, journaling/retention
• SharePoint/OneDrive permissions, labels, external sharing policy
• Teams lifecycle (naming/expiration), guest access policy

Public-facing hygiene so mail delivers and sites stay trusted.

• Registrars, nameservers, A/CNAME/MX/TXT/SRV records
• SPF/DKIM/DMARC alignment and DMARC reporting
• TLS issuance/renewals (SAN/Wildcard), HSTS & redirects, uptime

Documented, segmented networks with monitored gear.

• Firewalls (UniFi/Fortinet/SonicWall), VLANs/ACLs, QoS
• Site-to-site and user VPN (MFA), SD-WAN, HA where supported
• Wi-Fi heat mapping, SSID separation, 802.1X/NAC

Recoverability proven with test restores and DR drills.

• Servers/VMs + Microsoft 365 immutable backups (3-2-1)
• RPO/RTO targets; quarterly test restores; runbooks
• Cross-region copies; air-gapped/off-site verification

Evidence for audits and insurance, with executive-ready reports.

• HIPAA/PCI/FTC Safeguards mapping; policy pack + acceptance
• Security awareness & phishing campaigns; remedial coaching
• Monthly posture reports; 30/60/90 roadmaps; budget/lifecycle

You keep admin and business context; we extend your capacity.

• User requests & deskside; business apps & vendor context
• Approvals (CAB), roadmap priorities, license/budget choices
• Minor changes in your LOB apps; policy sign-offs

Senior escalation, security stack, and steady-state operations.

• 24/7 on-call option, major incident bridge & comms
• EDR/patching, email security, backups/DR, network care
• Documentation (CMDB), SOPs, standards, automation

Least-privilege access, change windows, and runbooks.

• Role mapping, JIT elevation, audited actions
• Runbooks for onboarding/offboarding, incidents, changes
• Post-incident reviews and continuous improvement

Response and operations you can plan around.

• P1/P2 first response in minutes; P3 same-day; P4 within 1 business day
• 8×5 standard with optional 24×7/365 on-call & holidays
• Patch cadence: monthly (Patch Tuesday) + emergency out-of-band
• Backup posture: immutable copies + quarterly test restores

Stabilize fast, then operate with clarity.

• 0–30: Discover & document; risk quick wins; access mapping
• 31–60: MFA/CA enforcement, EDR rollout, patch & backup baselines
• 61–90: Shared queues, dashboards, maintenance windows, CAB cadence
• Quarterly: Roadmap, lifecycle/budget, compliance evidence

We meet you where you are—or standardize together.

• PSA/ticketing integration; mirrored SLAs; Teams/Slack alerts
• Intune/GPO alignment; SIEM/log routing; paging rules
• Asset intake (CMDB), warranty sync, renewal calendar

Standards, runbooks, and change control—not one-offs.

MFA/CA, least-privilege, hardening baselines, monitored tooling.

Seat-based for steady-state; time-and-materials for projects.

Monthly posture; quarterly 30/60/90; lifecycle & budget plan.

Backups tested, DR runbooks maintained, off-site copies verified.

L3 + emergency response. Keep your helpdesk—get senior backup fast.

• Major incident handling; IR/forensics available
• Month-to-month option
• Works with your PSA and tools

Shared queues, security stack, backups, and vCIO guidance.

• Overflow/after-hours windows
• EDR, patching, email security, M365 backups
• Monthly reporting; roadmap reviews

Global on-call with custom SLAs and onsite dispatch rules.

• Holidays, weekends, and off-hours
• Major incident runbooks and comms
• Tailored maintenance windows

No. You stay in the admin seat. We co-admin with least-privilege, JIT elevation, change windows, and shared runbooks.

Yes—Autotask, Jira, ServiceNow, etc. Or we can host a shared queue with mirrored SLAs.

Absolutely. DC patching & health, FSMO roles, DNS/DHCP hygiene, GPO baselines, Entra Connect/Cloud Sync.

Tenant hardening, Intune compliance/patching, Exchange hygiene, SharePoint/Teams governance, and M365 backups.

30/60/90: discover & document, stabilize (MFA/patch/backup), then operate with shared queues and quarterly roadmaps.

We offer flexible terms including month-to-month depending on scope and compliance requirements.