Virtual IT Assistant

On-Demand MSP Support, Fast & Remote-First

Real technicians • Clear SLAs • Online checkout

Get professional IT support without the overhead. Choose a plan or buy hours, pay with your preferred method, and our real technicians get to work. We handle helpdesk, Microsoft 365 & cloud, security baselines, website/DNS fixes, and disaster recovery & backups (Veeam, Commvault, Synology), plus Azure/AWS basics.

  • AZ/CA/NM coverage
  • 20+ years SysAdmin & MSP
  • Secure intake • Clear SLAs
Overview
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Plans & Online Checkout

Simple monthly pricing. Save 10% yearly.

Save 10% yearly

Starter

/mo
 
  • Helpdesk: Windows & M365/Google
  • User & device admin
  • Response SLA: 8 business hrs
  • Remote only • Business hours
  • Priority queue

Pro Most Popular

/mo
 
  • Up to 10 tickets / month
  • Priority queue • 4 hr SLA
  • Scripting & M365 admin
  • Remote support

Premium Best Value

/mo
 
  • Fair-use unlimited tickets*
  • Security tasks + vCIO (1 hr/mo)
  • 2 hr SLA • Priority queue
  • After-hours available (add-on)

*Excludes projects, migrations, onsite.

What We Handle

  • Helpdesk & troubleshooting (Windows, M365/Google, printers, email, VPNs)
  • User & device administration (accounts, groups, policies, new PC setups)
  • Cloud support (Microsoft 365, OneDrive/SharePoint, Azure, AWS basics)
  • Security baselines (MFA, Conditional Access, EDR coordination, patching)
  • Website/CMS fixes (WordPress/DNN basics), DNS & domain tweaks
  • Disaster Recovery & Backups (Veeam, Commvault, Synology, AWS Backup)
  • Light scripting/automation and best-practice reviews

Virtual IT Assistant & IT Support

Friendly, fast user support with SLAs and clear handoffs.

  • Senior IT support & co-managed IT
  • Emergency/after-hours options
  • Onboarding/offboarding & app setup

IT Infrastructure Support

AD/DNS, servers, and virtualization—maintained and modernized.

  • MSP & system administration
  • Hyper-V / VMware, storage, snapshots
  • Networking: switching, Wi-Fi, VPNs, firewalls
  • On-prem lifecycle planning

Cloud & M365

Practical cloud moves that respect budget and risk.

  • Entra ID, Exchange, SharePoint/OneDrive, Teams, Intune
  • Cloud migrations & mail hygiene (SPF/DKIM/DMARC)
  • Azure & AWS fundamentals
  • VoIP & unified communications

Cybersecurity & Compliance

Real-world controls that pass audits and stop noise.

  • EDR & monitoring assist, IR basics
  • Firewall/pentest coordination, vuln scans
  • Policy packs & evidence (HIPAA/PCI-style)
  • Security awareness & phishing coaching

DRaaS, Backups & Continuity

Recovery over theory: tested restores, clear runbooks.

  • Veeam, Commvault, Synology; 3-2-1
  • RPO/RTO targets; offsite/object tiers
  • DRaaS options

Projects, Consulting & vCIO

Scoped work with milestones, budgets, and outcomes.

  • Roadmaps, procurement, vendor mgmt
  • Migrations & cutovers, documentation
  • Automation (PowerShell) & reporting

Web, DNS & Apps

Keep public-facing pieces healthy and deliverable.

  • WordPress/DNN upkeep & fixes
  • DNS, SSL/TLS, Cloudflare, redirects
  • Email deliverability, light SQL/MySQL

Industry-Aware IT

Regulated & high-touch environments.

  • Legal, healthcare (HIPAA), insurance
  • Manufacturing/supply, construction/real estate
  • Funeral/memorial services, nonprofit
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