Is emergency support available after-hours?

Yes. We are on-call for after-hours and weekends. Call the emergency number to initiate priority triage.

Do you help if you did not install our systems?

Yes. We stabilize first, then document access and changes. We may request temporary admin access and vendor contacts.

What happens first during a ransomware event?

We isolate affected systems, preserve evidence, assess scope, restore from known-good backups, and coordinate with insurers if needed.

Do you support Microsoft 365 and Hyper-V emergencies?

Yes—mail flow failures, account compromise, MFA issues, and Hyper-V host/VM recovery are common callouts.

Emergency IT Support (Fast Response)

IT Support

Emergency IT Support

P1 15–30 min Remote triage now Same-day onsite (PHX)

Servers down, ransomware, or email outage? We stabilize first, then restore. On-call after hours and weekends.

Critical outage? We deliver same-day remote triage and rapid onsite dispatch across Arizona, with remote help available to clients in New Mexico and California. Typical emergencies include server or Hyper-V host failures, Microsoft 365 email outages, ransomware/compromise, firewall/UniFi network issues, ISP or DNS problems, and failed backups/restores.

Call (480) 764-5475 Start a priority ticket

Hyper-V host/VM recovery • DC/DNS/DHCP outages
Microsoft 365 mail flow • account compromise • MFA resets
Firewall/VPN (UniFi) down • site-to-site tunnel failure
SharePoint / OneDrive unavailable • file restore & versioning
Backup restores — Synology & Windows Server (bare-metal, VM, file-level)
ISP / DNS incidents • carrier escalation & ETAs
Wi-Fi controller offline • switch loops • PoE power issues
Line-of-business apps (QuickBooks, EMR, DMS) down • database service fails
Ransomware containment • EDR cleanup coordination • restore from known-good
Certificate/SSL expired • RDP blocked • remote access failures
Identity lockouts • broken Group Policy • profile/login issues
Phone/VoIP outage • call routing & auto-attendant fixes

Servers & Virtualization

Domain Controller / DHCP / DNS down
Hyper-V VM or host won’t boot
Storage/NAS (Synology) failures
File/print or line-of-business app outage

Connectivity & Network

Internet/ISP outage & failover
Firewall / VPN (UniFi / site-to-site)
Wi-Fi controller or switches offline
DNS, certificate, or SSL issues

Security & Email

Ransomware / malware containment
Compromised accounts, MFA resets
Microsoft 365 mail flow & spam floods
Incident response & forensics handoff

How It Works

Priority Intake (5–15 min): call or submit the priority ticket with impact, site, and callback.
Remote Triage: we stabilize, isolate threats, and get critical services online first.
Onsite Dispatch (as needed): East Valley & greater Phoenix same-day; regional by appointment.
Post-Incident: root-cause notes, recovery plan, and prevention recommendations.

Critical (P1)

Whole business down

Target: response in 15–30 min. Remote triage immediately; onsite ASAP.

High (P2)

Dept/system outage

Target: response in 1 hour. Work until stabilized; plan onsite as required.

Medium (P3)

Single user / degraded

Target: same-day or next-business-day with remote first.

What We Need To Move Fast

Affected systems & business impact
Site address and onsite contact
Any recent changes (updates, power, ISP, cabling)
Vendor info (ISP circuit, phone system, LOB app)

Coverage & Availability

Remote: AZ, NM, CA.

Onsite: Greater Phoenix (Gilbert, Chandler, Mesa, Tempe, Scottsdale, Phoenix) and scheduled regional trips.

After-hours & weekend on-call available.

SLA & Billing

Emergency IT Support – SLA and Billing
Item	Details
Engagement	Remote first; onsite dispatched when required for restoration or hardware.
Minimum	1-hour minimum per incident; after-hours/weekend emergency rates apply.
Travel	Onsite travel billed from Gilbert, AZ. Parts billed at cost + handling.
Priority	Managed clients receive queue priority and pre-authorized access.
Reporting	Post-incident summary with remediation recommendations.

Note: If your issue is non-urgent (password reset, printer setup, new user), please submit a standard ticket for fastest scheduling.

Is this 24/7?

We’re on-call for after-hours and weekends. Call the emergency number and we’ll initiate priority triage.

Can you help if you didn’t set up our systems?

Yes. We’ll stabilize first, then document. We may request temporary admin access and vendor contacts.

Ransomware — what do you do first?

Isolate, preserve evidence, identify blast radius, restore from known-good backups, and coordinate with insurers if applicable.

Do you support Microsoft 365 & Hyper-V?

Every day. Common emergencies include Exchange Online mail flow, Entra ID lockouts, and Hyper-V host/VM recovery.

What if it’s an ISP or phone system issue?

We’ll troubleshoot and escalate with your carrier or PBX/VoIP vendor, documenting ticket numbers and ETAs.

Call 480-764-5475 Start a Priority Ticket