IT Support
Co-Managed IT for Internal IT Teams
Keep control of your environment while we add 24/7 coverage, senior escalation, security tooling, and project muscle. Tickets drop, projects ship, and audits pass — without growing headcount first.
Who it’s for
Give your team superpowers — without adding headcount
Built for 25–500 seat organizations with 1–10 in-house IT staff that need capacity, specialty skills, or after-hours coverage.
Faster response
Overflow and after-hours handled under SLA. First response in minutes for P1/P2.
Security that sticks
MFA & Conditional Access, EDR/XDR, email security, patching, and real M365 backups.
Projects ship
Migrations, Intune, network refresh, DR — with a documented plan and named owners.
Clear RACI so nothing falls through the cracks
Your team
- User requests & deskside
- Business apps & vendor context
- Light admin (adds/changes)
- Budget & roadmap input
AZ Managed IT
- 24/7 NOC & senior escalation
- Security stack: MFA/CA, EDR, email, patching
- Backups/DR, audits & evidence
- Projects, documentation & standards
We co-admin with least-privilege access and shared runbooks. You stay in the admin seat.
Capabilities
We plug into your stack — or bring ours
Identity & Access
Entra ID SSO, MFA everywhere, Conditional Access, access reviews, JIT admin.
Endpoint (Intune)
Windows/macOS/iOS baselines, patch rings, BitLocker/FileVault, lost-device.
Email security
DKIM/DMARC alignment, anti-phishing, Safe Links/Attachments, journaling/retention.
Backups & DR
Immutable M365 backups, server & VM backup, tested restores and RPO/RTO targets.
Network & Wi-Fi
Firewalls, switches, SD-WAN, guest Wi-Fi — monitored and patched.
Reporting & vCIO
Monthly health, patch/backup compliance, risk register, 30/60/90 roadmaps.
Compliance support
HIPAA, PCI, FTC Safeguards — policies, evidence and audit assistance.
Shared helpdesk
Overflow queues, after-hours and holidays with on-call escalation.
SLAs that back you up
- First response: minutes for P1/P2, same-day for P3/P4
- Coverage: 24/7/365 on-call with onsite dispatch rules
- Compliance: monthly patch & backup posture reports
- Security: MFA/CA & EDR enforced and monitored
Simple, flexible
Pricing that scales with your team
Escalation
L3 + emergency response
- Senior engineer escalation
- IR/forensics available
- Month-to-month available
Co-Managed
Most popular
- Shared helpdesk windows
- Security stack + backups
- vCIO & monthly reporting
24/7 Coverage
Global on-call + projects
- After-hours & holidays
- Onsite dispatch rules
- Custom SLAs
Do we lose control of our environment?
No. You stay in the admin seat. We co-admin with least-privilege roles and shared runbooks.
Can you work with our ticketing system?
Yes. We can integrate queues/SLAs with your PSA or run a shared queue in our system — your choice.
Do you support Microsoft 365 and Intune?
Absolutely — licensing, tenant hardening, Intune compliance/patching, email security, and M365 backups.
What does onboarding look like?
30/60/90: Discover & stabilize (quick wins), then operate with shared queues and a quarterly roadmap.
Do you offer month-to-month?
We have flexible agreements including month-to-month options based on scope and compliance needs.