Cybersecurity
Incident Response & Recovery (24/7)
If something bad is happening, we help you stabilize fast, keep people working safely,
and get systems back online. We handle the basics and bring in a trusted specialist when a case needs deeper help.
Dealing with an issue right now? Call us and we’ll jump on a call within minutes.
What we help with
- Files got encrypted or “ransom” notes are showing
- Email account taken over or strange rules/forwarding
- Malware alerts that keep coming back
- Servers or Microsoft 365 acting suspicious
- VPN/firewall issues or unusual access
- A user with too much access or data copied out
When a case needs deeper investigation or legal reporting, we coordinate a specialist while we keep your business stable and moving forward.
The first hour
- Get key people on a quick call
- Pause affected computers or accounts (not the whole company)
- Save the “proof” we’ll need later
- Check backups and the size of the problem
Goal: stop the bleeding without causing extra downtime.
Day-1 outcomes
- Simple summary of what happened and when
- Status update: what’s safe, what’s still risky
- Who needs to be told and what to say
- Plan to bring systems back with estimated timelines
Our approach: Stop → Check → Recover → Prevent
Stop
Block what’s causing harm and isolate only what’s necessary so your team can keep working.
Check
Look for the obvious signs, save the evidence we’ll need, and confirm what’s actually affected.
Recover
Restore clean copies from backups, rebuild what’s needed, and verify with users before going live.
Prevent
Turn on the basics: multi-factor sign-in, safe email settings, updates, and tested backups.
Microsoft 365 help
- Sign everyone out and require sign-in again
- Remove bad forwarding rules and unknown apps
- Tighten sign-in rules (location, device, MFA)
- Restore email and files in Exchange/OneDrive/SharePoint/Teams
Clear communication
- Short updates in plain English for leaders and staff
- Work with your insurance and lawyer when needed
- Keep simple records of what happened and what we did
- Tell users what changed and how to stay safe
“Should we pay the ransom?”
We don’t handle ransom payments. We help you make a smart decision by checking:
- Can we restore from clean backups quickly?
- Was any sensitive data exposed?
- What does your insurance/lawyer recommend?
- How long until you’re safely back online?
Ways we can help
Emergency help
We jump in now, stabilize the situation, and get you on a safe path to recovery.
Call Now
Work with a specialist
If the case is complex, we bring in a trusted incident-response partner and manage everything together.
Ask for a Specialist
Recover & prevent
Backups that actually restore, safer sign-ins, stronger email security, and regular updates.
See DRaaS
Common questions
How fast can you start?
Usually right away. We’ll get on a quick call and start with the safest, most helpful first steps.
Do you work remotely or onsite?
We start remote to move quickly, and come onsite if hands-on work is needed.
Will we have to shut everything down?
No. We try to pause only what’s risky so the rest of the business can keep going.
Can you work with our insurance?
Yes. We’ll provide the updates and records they ask for, and involve a specialist if they require it.
What happens after we’re back online?
We review what happened, fix the gaps that allowed it, and set up a few simple protections to prevent a repeat.