What We Handle

Helpdesk & troubleshooting (Windows, M365/Google, printers, email, VPNs)
User & device administration (accounts, groups, policies, new PC setups)
Cloud support (Microsoft 365, OneDrive/SharePoint, Azure, AWS basics)
Security tasks (MFA, password policies, patching guidance, EDR coordination)
Website/CMS fixes (WordPress/DNN basics), DNS & domain tweaks (GoDaddy, etc.)
Disaster Recovery & Backups (Veeam, Commvault, Synology, AWS Backup)
Light scripting/automation and best-practice reviews

Plans & Online Checkout

Starter

$149/mo

Up to 3 tickets / month
Business hours support
Response SLA: 8 business hrs
Remote only

Pay with Zelle Pay with PayPal Pay with Cash App

Pro (Most Popular)

$399/mo

Up to 10 tickets / month
Priority queue
Scripting & M365 admin
Response SLA: 4 business hrs

Pay with Zelle Pay with PayPal Pay with Cash App

Premium

$899/mo

Fair-use unlimited tickets*
Security tasks + vCIO (1 hr/mo)
Response SLA: 2 business hrs
After-hours available (add-on)

Pay with Zelle Pay with PayPal Pay with Cash App

*Excludes projects, migrations, onsite.

On-Demand Hours

From $120/hr

1 hr, 5 hr, 10 hr blocks
Hours valid 90 days
Great for one-offs
Rush & after-hours available

Hours @ $120/hr $120.00

Pay with Zelle ($120.00) Pay with PayPal ($120.00) Pay with Cash App ($120.00)

How It Works

Choose a plan or hour block and complete payment.
Fill the secure intake (environment details, priority, contacts). Open Intake Form — or email us your ticket at [email protected].
We open your ticket and start within your SLA. You’ll get status updates by email.

FAQ

What’s included?

Helpdesk, admin changes, light scripting, M365 basics, security hygiene, cloud/hosting help, and common fixes. Projects/migrations/onsite billed separately.

Support hours?

Business hours are 8am–6pm MST/PDT. After-hours available as an add-on.

SLAs?

Starter 8 business hrs, Pro 4 business hrs, Premium 2 business hrs. We aim to beat them.

What if I hit my ticket cap?

You can upgrade or add on-demand hours anytime.

Contract?

Month-to-month; auto-renews. Governed by our MSA/SLA at payment.

Ready to get help today?

Pick a plan above or grab an hour block. Need advice first? Email us.

By paying you agree to our Master Services Agreement (MSA), Acceptable Use, and Privacy Policy. Some tasks may require temporary privileged access; we use least-privilege and revoke access after completion.